Privacy Policy

What Information Do We Collect?

The personal information we collect depends on the context of your interactions with us and the choices you make. We collect the following categories of personal information:

Information You Provide Directly

• Email addresses provided voluntarily during registration, form submissions, or inquiries. We require that all information you provide is true, complete, and accurate.

Information Collected Automatically

When you visit our website, we and our third-party partners automatically collect certain information through cookies and similar tracking technologies, including:

• IP address and approximate location
• Browser type and version
• Device identifiers and operating system
• Pages visited, time spent, and navigation paths
• Referring URLs and traffic source data
• Session identifiers and interaction data

We do not process sensitive personal information.

How Do We Process Your Information?

We process your information to:

• Create and manage your account and authenticate your identity
• Deliver and support our services
• Respond to your support inquiries and communicate with you administratively
• Facilitate user-to-user communications
• Analyse website usage and improve performance
• Deliver targeted advertising and measure ad campaign effectiveness
• Save or protect an individual's vital interest, such as to prevent harm

What Legal Bases Do We Rely On to Process Your Information?

EU/UK Residents (GDPR and UK GDPR)

We process your information only when we have a valid legal basis, including: your consent; performance of a contract with you; compliance with legal obligations; and protection of vital interests. You may withdraw consent at any time by contacting us at privacy@vibeiq.com.

Canadian Residents

We may process your information with your express or implied consent, or without consent where permitted by law (e.g. fraud detection, business transactions, legal compliance).

When and With Whom Do We Share Your Personal Information?

We may share your personal information in the following circumstances:

Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of our business.

Third-Party Service Providers: We share information with vendors and service providers who perform services on our behalf under written contract, including:

These third parties may collect and process information about your visits to our website in accordance with their own privacy policies.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate our website, analyse usage, remember your preferences, and deliver targeted advertising. Cookies are small text files stored on your device when you visit our website.

Categories of Cookies We Use

You can manage or withdraw your cookie consent at any time using the cookie preferences button on our website. Note that disabling certain cookies may affect website functionality.

For full details on every cookie we use, including names, durations, providers, and purposes, please see our Cookie Policy.

How Long Do We Keep Your Information?

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this notice, or as long as you maintain an account with us. Upon account termination, we will delete or anonymise your information, unless retention is required for fraud prevention, legal compliance, or regulatory obligations.

Cookie data is retained in accordance with the durations set out in our Cookie Policy, ranging from session-only to a maximum of 1 year for advertising cookies.

How Do We Keep Your Information Safe?

We implement appropriate technical and organisational security measures to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. You access our services at your own risk, and we encourage you to use secure networks and strong credentials.

Do We Collect Information from Minors?

We do not knowingly collect data from or market to children under 18 years of age. By using our services, you confirm you are at least 18, or that you are a parent or guardian consenting on behalf of a minor. If we learn that personal data from a minor has been collected without appropriate consent, we will deactivate the relevant account and promptly delete the data. Contact: privacy@vibeiq.com.

What Are Your Privacy Rights?

EEA, UK, Switzerland, and Canada residents have rights to: access your personal information; request correction or erasure; restrict or object to processing; request data portability; and object to automated decision-making.

To exercise these rights, contact us at privacy@vibeiq.com. Upon a verified deletion request, we will deactivate or delete your account and information from our active databases, subject to retention obligations for fraud prevention, legal compliance, and regulatory purposes.

Cookie consent can be withdrawn at any time via our cookie preferences manager without affecting the lawfulness of prior processing.

Controls for Do-Not-Track Features

We do not currently respond to Do-Not-Track (DNT) browser signals as no uniform technology standard has been finalized. If a standard is adopted that we are required to follow, we will update this notice accordingly.

Do United States Residents Have Specific Privacy Rights?

Categories of Personal Information Collected

Retention: Category A data — as long as the user has an account with us. Cookie-derived identifiers — per cookie durations in our Cookie Policy.

California Residents (CCPA/CPRA)

You have the right to: request deletion, access, and correction of your personal information; opt out of the sale or sharing of personal information; and limit use of sensitive personal information. You may also request disclosure of third-party sharing under California's "Shine the Light" law. Minors under 18 may request removal of publicly posted content.

Regarding advertising cookies: our use of StackAdapt and LinkedIn advertising cookies may constitute "sharing" of personal information for cross-context behavioural advertising under the CPRA. You may opt out of this sharing via our cookie preferences manager.

Colorado, Connecticut, Virginia Residents

You have the right to confirm whether we process your data, access and correct it, request deletion, obtain a portable copy, and opt out of targeted advertising, sales, or profiling. Appeals of declined requests will be responded to within 45 days (Virginia/Colorado) or 60 days (Connecticut). Virginia residents may contact the Virginia Attorney General if an appeal is denied.

Utah Residents

You have the right to confirm processing, access your data, request deletion, obtain a portable copy, and opt out of targeted advertising or sales.

To exercise any of these rights: privacy@vibeiq.com or vibeiq.com/access-request.

Do We Make Updates to This Notice?

We may update this privacy notice from time to time. The "Last updated" date at the top of this page will reflect any changes. Material updates will be communicated via prominent notice on our website or direct notification. We encourage you to review this policy periodically.

How Can You Contact Us About This Notice?

How Can You Review, Update, or Delete the Data We Collect From You?

To review, update, or request deletion of your personal information, contact us at privacy@vibeiq.com or submit a request at vibeiq.com/access-request. We will verify your identity before processing your request.